FAQs
What areas do you cover?
We mainly work across Wirral, Liverpool and Chester. If you are just outside these areas, contact us and we can let you know whether we can help.
Do you only do full refurbishments?
No. While full property refurbishments are a big part of what we do, we also take on kitchens, bathrooms, property maintenance, reconfiguration, plastering, flooring and other improvement works. Decorating and specialist finishes are also available as part of the wider C&K service.
Is Eco Decor still trading separately?
Eco Decor is being incorporated into C & K Property Refurbs Ltd, bringing everything together under one company. The plastering, decorating and specialist finishing expertise developed through Eco remains part of the business, but now sits alongside C&K’s wider refurbishment, maintenance and multi-trade services.
Are you VAT registered?
C&K Property Refurbs Ltd is VAT registered. Quotations and invoices will show VAT where applicable.
Do you provide free quotations?
Yes, most of our quotations are free of charge. For larger or more complex refurbishment projects, we may charge a fee for the additional time involved in preparing a detailed scope and quotation. If you go ahead with the work, this fee will be deducted from the final project cost.
Can I send photos first?
Yes. Photos can be useful for an initial conversation, particularly for smaller jobs, but we may still recommend a site visit before giving a firm quotation.
Do you do small decorating jobs?
Yes. Bringing Eco Decor into C&K does not mean we only take on large refurbishments. We can still help with individual rooms, plastering, decorating, wallpaper and specialist finishes.
Do you do wallpapering?
Yes. We can install feature-wall and full-room wallpaper, murals and statement papers, with the correct preparation beforehand.
Do you offer Venetian plaster?
Yes. Venetian plaster and specialist decorative finishes are part of our decorating and finishing services.
Can you plaster and decorate the same room?
Yes. This is one of the advantages of using C&K — we can coordinate the preparation, plastering and final decoration through one team.
Do you work with landlords and letting agents?
Yes. We support landlords, letting agents and property managers with maintenance, repairs, void turnarounds, decorating and larger refurbishment works.
Do you work with property investors?
Yes. We can help investors with refurbishment works, property improvements and practical discussions around the work a property may require.
Do you do commercial work?
Yes. We work on offices, retail and other commercial spaces, including refurbishment, plastering, decorating, flooring and specialist finishes.
Are you insured?
Yes. C&K carries Public Liability and Employers’ Liability insurance.
Do you guarantee your work?
We provide a 12-month workmanship guarantee where applicable. Any specific exclusions or product/manufacturer warranties will be explained with the quotation or project documentation.
Will I have to organise different trades myself?
Usually not. One of the main benefits of C&K is that we can coordinate multiple trades and stages of the work, giving you one main point of contact.
What do you need from me before you can help?
The more information you can give us at the beginning, the easier it is for us to understand what you need and advise on the best next step.
It’s helpful if you can provide:
- Your name and contact details
- The property address or postcode
- A brief description of the work you’d like done
- Photos or videos of the area, where possible
- Any plans, drawings or measurements you already have
- Your preferred timescale
- Whether the property is occupied, vacant or tenanted
- Any known issues with the property, such as damp, leaks or previous damage
- Any ideas you already have about layout, finishes or the overall look you’re trying to achieve
- Your approximate budget or the level of investment you’re comfortable with
You do not need to know exactly what work is required before you contact us.
In many cases, customers know what they want to achieve but aren’t sure whether they need a decorator, plasterer, repair, partial refurbishment or something more involved. Tell us what the problem is, what you’d like to change, or how you want the finished space to look, and we can help you work out the best approach.
Photos are always helpful and can often give us a good initial understanding of the work. For larger, more technical or refurbishment projects, we may recommend a site visit before preparing a full quotation.
When it comes to budget, you don’t need to have an exact figure worked out. An approximate range is enough. It simply helps us understand what is realistic and allows us to suggest options that are appropriate for your property and what you want to achieve.
And if you don’t have all of this information yet, don’t worry — contact us with what you do know and we’ll help you from there.