Privacy Policy
Privacy Policy
Last updated: September 2026
C & K Property Refurbs Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law.
Who we are
C & K Property Refurbs Ltd is a property refurbishment and maintenance company operating across Wirral, Liverpool and Chester.
Company: C & K Property Refurbs Ltd
Registered in England and Wales
Company number: 16642970
If you have any questions about how we use your personal information, please contact us using the details shown.
Email: hello@ckpropertyrefurbsltd.co.uk
Phone: 07852290625
What information we may collect
When you contact us, request a quotation or become a customer, we may collect information including:
- your name
- address
- telephone number
- email address
- property address
- details of the work you are enquiring about
- photographs or information you send us relating to a property or project
- quotation, invoice and payment information
- correspondence between you and C & K Property Refurbs Ltd
We may also collect limited technical information when you use our website through cookies and website analytics.
Why we use your information
We use your personal information to:
- respond to enquiries
- arrange property visits
- prepare quotations
- provide refurbishment, maintenance and related services
- communicate with you before, during and after a project
- arrange materials, deliveries and subcontractors where required
- issue invoices and maintain accounting records
- meet our legal, tax and regulatory obligations
- manage our business and customer relationships
- improve our website and services
- protect our business and customers where necessary
Our lawful basis for using your information
Depending on the reason we are using your information, we may rely on different lawful bases under UK data protection law.
These include:
Contract – where we need your information to provide a quotation, enter into an agreement with you or carry out work you have asked us to undertake.
Legal obligation – where we are required to keep or use information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – where it is reasonably necessary for running and protecting our business, managing customer relationships, responding to enquiries and improving our services, provided your rights and interests are not overridden.
Consent – where we specifically ask for your permission, for example for certain marketing communications or non-essential cookies.
UK data protection law requires businesses to identify an appropriate lawful basis for each use of personal information.
Where we obtain your information
Most personal information is provided directly by you when you:
- contact us by telephone, email, WhatsApp or our website
- complete an enquiry form
- request a quotation
- arrange a site visit
- instruct us to carry out work
- communicate with us during a project
We may occasionally receive your details from another person or organisation, such as a landlord, letting agent, estate agent, property manager, insurer, loss adjuster or professional adviser where they have asked us to contact you in connection with property work.
Who we may share your information with
We do not sell your personal information.
Where necessary, we may share relevant information with trusted third parties involved in providing our services, including:
- subcontractors and tradespeople
- suppliers and delivery companies
- accountants and bookkeeping providers
- software and IT service providers
- website and email providers
- payment providers
- professional advisers
- insurers
- government authorities or regulators where legally required
We only share information that is reasonably necessary for the purpose concerned.
Subcontractors
Some projects may involve trusted subcontractors or specialist trades.
Where a subcontractor needs information such as your property address, contact details or details of the work, we only provide the information necessary for them to carry out their role.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and tax requirements.
Customer, quotation, invoice and project records may normally be retained for up to seven years after the end of the relevant financial year or business relationship where required for accounting, tax, contractual or legal purposes.
General enquiries that do not result in work being undertaken may be deleted sooner when they are no longer required.
The ICO advises businesses to explain either how long information is retained or the criteria used to decide this.
Marketing
We may occasionally contact existing customers about relevant services where permitted by law.
Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by contacting us.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use it.
Some cookies are necessary for the website to function. Other cookies or services may require your consent.
You can manage your preferences through the cookie settings provided on the website.
The ICO states that users should be told about cookies and that consent is normally required before non-essential cookies are used.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people who reasonably need it for business purposes.
Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- ask us to transfer certain information
- withdraw consent where consent is the lawful basis we rely upon
Some of these rights are subject to legal exemptions and may not apply in every situation. The ICO provides the same core list of rights in its privacy-notice guidance.
To exercise any of your rights, please contact C & K Property Refurbs Ltd using the contact details shown on our website.
Complaints
If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
The ICO confirms that a privacy notice should explain that people have the right to complain to the regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be available on this website.